How does moneypak

If you get a call from a business requesting payment via MoneyPak, hang up. If you think you may really owe money, call the business directly or go to their website. Call someone else in your family close to that person to see if they really need help. If you get an email that looks suspicious, call or email the sender directly. Do not reply to the email or call any numbers provided in the email. To become an even more effective scam spotter, familiarize yourself with the list of common scams on our Fraud Assistance page.

If you think you may have been scammed, contact your local police department immediately. You can also submit a fraud claim to Green Dot.

We will attempt to recover funds from fraudulent activity, but if the MoneyPak funds have already been transferred, we will not be able to refund that money to you. Keep your receipt. If we do recover any MoneyPak funds, we will require proof of purchase before any recovered funds can be returned to you.

Important : Once you load cash to a MoneyPak, the MoneyPak number on the back of the package is the same as cash. Green Dot is not responsible for paying you back if you unsuspectingly give your MoneyPak number to a criminal who uses the MoneyPak. MoneyPaks have industry-leading fraud protections. For this reason, MoneyPaks cannot be used anonymously. To use a MoneyPak, you must create a secure login during an easy one-time registration on MoneyPak. To create a secure login, you must provide some personal information, including your Social Security Number and mobile phone number, and select a password.

Once you create a secure login, you can simply log in again to MoneyPak. To create a secure login, you must provide certain identification information, such as your name, Social Security Number, birth date, residential street address, email address, and mobile phone number. During registration, you must also verify your mobile phone number and allow Green Dot to send you text messages and collect information from your mobile device about your current location.

You must also create a password. Keep your password safe to prevent others from logging into your account. Additionally, some users may be asked to upload a photo ID so that we can verify their identity. Each customer may only have one secure login. However, you can use the same secure login to make deposits to multiple cards with different MoneyPaks.

Carrier message and data rates apply. To keep your funds safe and help prevent fraud, we may require you to provide additional identity information and documents before you can use a MoneyPak. In those instances, you may be asked to upload a photo ID. To upload your photo ID, please do the following: Using your mobile device in a well-lit area, take a clear photo of the front and back of your government-issued identification.

Be sure to check that all four corners are in the frame. The upload may take a few seconds. Follow the website instructions and proceed until it says your photo ID was successfully submitted. If the image is unclear, review Step 1 and try again. We usually complete the review within half an hour, but If your ID requires additional review it can take up to two business days. If your ID qualifies for approval, we will send you a confirmation email. You may then come back to moneypak.

If your ID is not readable, we will send you an email with instructions to come back and upload new images of your ID. If your ID does not qualify for approval, we will send you an email with instructions to request a refund. If you already have a secure login, go to MoneyPak.

Use the same mobile phone number and password you used to create your secure login. Run through these steps to troubleshoot the most common problems: Double check that you entered the MoneyPak and card account numbers correctly. Verify that the card being used has been activated. If you are not sure that your card is activated, check with the bank that issued your card.

Make sure the deposit limits for MoneyPak have not been exceeded. Check that the load or deposit limits for your prepaid or bank debit card have not been exceeded. To do this, check with the bank that issued your card. If you were prompted to upload a photo ID, check that you received confirmation that your photo ID was accepted. If you scratched off any of the numbers on the back of the MoneyPak, complete our help form and we will do our best to assist you with your issue.

Was the MoneyPak purchased and funded? Confirm that you have a receipt. Prepaid and bank debit cards must be activated. The card has been activated. When you receive a personalized card in the mail, you must activate it by calling the number or visiting the website on the card. To get a personalized prepaid card, you can: Activate your personalized Green Dot card here Activate your personalized Walmart MoneyCard here Contact your prepaid or bank debit card provider to ensure your card is activated Request a new Green Dot card via mail for free here.

The limit may be a MoneyPak limit or may be a limit specific to your card. You can either wait some time and try depositing to the same card again or try depositing to a different card. Hundreds of prepaid and bank debit cards can accept MoneyPak loads, but some do not. If your card is not eligible, you can try reloading an eligible card, apply for a Green Dot card online for free , or request a refund.

Double check that you entered the MoneyPak number correctly and try entering it again. Once you complete and submit the form, MoneyPak will verify if funds are available on the card. If there are no funds available, the scammer has already transferred your funds and no refund is available. If there are funds on the card, you can proceed to the next screen and request a refund. Here you will be required to enter:. My Account Pay Bill Outages. Follow the instructions to add your prepaid or bank debit card and make your deposit.

Cards used are automatically saved to the profile to make future reloads quick and easy. Did you know Green Dot products are located in thousands of stores across the country? You can easily find a card in a neighborhood close to you. Apple, the Apple logo, and iPhone are trademarks of Apple Inc. App Store is a service mark of Apple Inc. All rights reserved. See Store Locations.

More reasons to love this option. Easily send and receive money.